FAQ

Delivery

Do you deliver bikes ready to ride?

Choose Built & ready to ride for a fully assembled, adjusted and checked bike. Or save $200 with a boxed option on selected models: 95% assembled, with front wheel, handlebar, front mudguard, light and pedal fitment plus final safety checks required before riding.

What are your delivery fees?

Within 50km of our dispatch location in Osborne Park WA 6017: free local delivery on orders over $300. Built & ready-to-ride delivery is available within this zone only.

Beyond 50km: boxed bikes only, within Western Australia.

How long does delivery take?

Delivery is scheduled. After purchase, we’ll contact you to confirm the earliest available delivery window.

Ride Modes & Use

Do the bikes have a Road Mode?

Yes — all models include Road Mode (PAS) with a 25 km/h assist cut-off.

Do the bikes have an Off-Road mode?

Yes — Off-Road mode is intended for private property use only. Always follow local laws and regulations.

Will range and performance vary?

Yes — range and performance vary by rider weight, terrain, tyre pressure, wind and settings.

Warranty & Support

Is warranty included?

Yes — a 12-month warranty is included with every VOLTREX. Battery manufacturing faults are covered.

How do I make a warranty claim?

Email hello@ridevoltrex.com with your order number and photos/video. We’ll respond with next steps.

Returns

Do you offer change-of-mind returns?

We don’t offer change-of-mind returns once delivered. If anything arrives faulty or damaged, we’ll make it right.

What if my bike arrives damaged or faulty?

Orders

What payment methods do you accept?

We accept major card payments via Shopify checkout (and any other payment methods shown at checkout).

Can I ask questions before ordering?

Absolutely — contact us and we’ll help you choose the right model and confirm delivery details.